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The previously described Managed process is now implemented using a defined process that is capable of achieving its process outcomes.
The following process attributes, together with the previously defined process attributes, demonstrate the achievement of this level:
5.4.1. PA 3.1 Process definition process attribute
The process definition process attribute is a measure of the extent to which a standard process is maintained to support the deployment of the defined process. As a result of full achievement of this process attribute:
a) A standard process, including appropriate tailoring guidelines, is defined and maintained that describes the fundamental elements that must be incorporated into a defined process;
b) The sequence and interaction of the standard process with other processes is determined.
c) Required competencies and roles for performing the process are identified as part of the standard process;
d) Required infrastructure and work environment for performing the process are identified as part of the standard process;
e) Suitable methods and measures for monitoring the effectiveness and suitability of the process are determined.
Generic practices | GP 3.1.1 Define and maintain the standard process that will support the deployment of the defined process. [ACHIEVEMENT a] A standard process is developed and maintained that includes the fundamental process elements. The standard process identifies the deployment needs and deployment context. Guidance and/or procedures are provided to support implementation of the process as needed. Appropriate tailoring guideline(s) are available as needed. GP 3.1.2 Determine the sequence and interaction between processes so that they work as an integrated system of processes. [ACHIEVEMENT b] The standard process’s sequence and interaction with other processes are determined. Deployment of the standard process as a defined process maintains integrity of processes. GP 3.1.3 Identify the roles and competencies, responsibilities, and authorities for performing the standard process. [ACHIEVEMENT c] Process performance roles are identified Competencies for performing the process are identified. Authorities necessary for executing responsibilities are identified. GP 3.1.4 Identify the required infrastructure and work environment for performing the standard process. [ACHIEVEMENT d] Process infrastructure components are identified (facilities, tools, networks, methods, etc.). Work environment requirements are identified. GP 3.1.5 Determine suitable methods and measures to monitor the effectiveness and suitability of the standard process. [ACHIEVEMENT e] Methods and measures for monitoring the effectiveness and suitability of the process are determined. Appropriate criteria and data needed to monitor the effectiveness and suitability of the process are defined. The need to conduct internal audit and management review is established. Process changes are implemented to maintain the standard process. |
Generic resources | Process modeling methods/tools [ACHIEVEMENT a, b, c, d] Training material and courses [ACHIEVEMENT a, b, c, d] |
Resource management system [ACHIEVEMENT d] Process infrastructure [ACHIEVEMENT a, b, d] Audit and trend analysis tools [ACHIEVEMENT e] Process monitoring method [ACHIEVEMENT e] |
5.4.2. PA 3.2 Process deployment process attribute
The process deployment process attribute is a measure of the extent to which the standard process is deployed as a defined process to achieve its process outcomes. As a result of full achievement of this process attribute:
a) A defined process is deployed based upon an appropriately selected and/or tailored standard process;
b) Required roles, responsibilities and authorities for performing the defined process are assigned and communicated;
c) Personnel performing the defined process are competent on the basis of appropriate education, training, and experience;
d) Required resources and information necessary for performing the defined process are made available, allocated and used;
e) Required infrastructure and work environment for performing the defined process are made available, managed and maintained;
f) Appropriate data are collected and analysed as a basis for understanding the behaviour of the process, to demonstrate the suitability and effectiveness of the process, and to evaluate where continual improvement of the process can be made.
Generic practices | GP 3.2.1 Deploy a defined process that satisfies the context specific requirements of the use of the standard process. [ACHIEVEMENT a] The defined process is appropriately selected and/or tailored from the standard process. Conformance of defined process with standard process requirements is verified. GP 3.2.2 Assign and communicate roles, responsibilities and authorities for performing the defined process. [ACHIEVEMENT b] The roles for performing the defined process are assigned and communicated. The responsibilities and authorities for performing the defined process are assigned and communicated. GP 3.2.3 Ensure necessary competencies for performing the defined process. [ACHIEVEMENT c] Appropriate competencies for assigned personnel are identified. Suitable training is available for those deploying the defined process. GP 3.2.4 Provide resources and information to support the performance of the defined process. [ACHIEVEMENT d] |
Required human resources are made available, allocated and used. Required information to perform the process is made available, allocated and used. GP 3.2.5 Provide adequate process infrastructure to support the performance of the defined process. [ACHIEVEMENT e] Required infrastructure and work environment is available. Organizational support to effectively manage and maintain the infrastructure and work environment is available. Infrastructure and work environment is used and maintained. GP 3.2.6 Collect and analyze data about performance of the process to demonstrate its suitability and effectiveness. [ACHIEVEMENT f] Data required to understand the behavior, suitability and effectiveness of the defined process are identified. Data is collected and analyzed to understand the behavior, suitability and effectiveness of the defined process. Results of the analysis are used to identify where continual improvement of the standard and/or defined process can be made. NOTE 1: Data about process performance may be qualitative or quantitative. | |
Generic resources | Feedback mechanisms (customer, staff, other stakeholders) [ACHIEVEMENT f] Process repository [ACHIEVEMENT a] Resource management system [ACHIEVEMENT b, c, d] Knowledge management system [ACHIEVEMENT a, b, d, f] Problem and change management system [ACHIEVEMENT f] Working environment and infrastructure [ACHIEVEMENT d, e] Data collection analysis system [ACHIEVEMENT f] Process assessment framework [ACHIEVEMENT f] Audit/review system [ACHIEVEMENT f] |