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The previously described Performed process is now implemented in a managed fashion (planned, monitored and adjusted) and its work products are appropriately established, controlled and maintained.
The following process attributes, together with the previously defined process attribute, demonstrate the achievement of this level:
5.3.1. PA 2.1 Performance management process attribute
The performance management process attribute is a measure of the extent to which the performance of the process is managed. As a result of full achievement of this process attribute:
a) Objectives for the performance of the process are identified;
b) Performance of the process is planned;
c) Performance of the process is monitored;
d) Performance of the process is adjusted to meet plans;
e) Responsibilities and authorities for performing the process are defined, assigned and communicated;
f) Personnel performing the process are prepared for executing their responsibilities;
g) Resources and information necessary for performing the process are identified, made available, allocated and used;
h) Interfaces between the involved parties are managed to ensure both effective communication and clear assignment of responsibility.
Generic practices | GP 2.1.1 Identify the objectives for the performance of the process. [ACHIEVEMENT a] Performance objectives are identified based on process requirements. The scope of the process performance is defined. Assumptions and constraints are considered when identifying the performance objectives. NOTE 1: Performance objectives may include (1) timely production of artifacts meeting the defined quality criteria, (2) process cycle time or frequency (3) resource usage; and (4) boundaries of the process. NOTE 2: At minimum, process performance objectives for resources, effort and schedule should be stated. GP 2.1.2 Plan the performance of the process to fulfill the identified objectives. [ACHIEVEMENT b] Plan(s) for the performance of the process are developed. The process performance cycle is defined. Key milestones for the performance of the process are established. Estimates for process performance attributes are determined and maintained. Process activities and tasks are defined. Schedule is defined and aligned with the approach to performing the process. Process work product reviews are planned. GP 2.1.3 Monitor the performance of the process against the plans. [ACHIEVEMENT c] |
The process is performed according to the plan(s). Process performance is monitored to ensure planned results are achieved and to identify possible deviations GP 2.1.4 Adjust the performance of the process. [ACHIEVEMENT d] Process performance issues are identified. Appropriate actions are taken when planned results and objectives are not achieved. The plan(s) are adjusted, as necessary. Rescheduling is performed as necessary. GP 2.1.5 Define responsibilities and authorities for performing the process. [ACHIEVEMENT e] Responsibilities, commitments and authorities to perform the process are defined, assigned and communicated. Responsibilities and authorities to verify process work products are defined and assigned. The needs for process performance experience, knowledge and skills are defined. GP 2.1.6 Identify, prepare, and make available resources to perform the process according to plan. [ACHIEVEMENT f, g] The human and infrastructure resources, necessary for performing the process are identified made available, allocated and used. The individuals performing and managing the process are prepared by training, mentoring, or coaching to execute their responsibilities. The information necessary to perform the process is identified and made available. GP 2.1.7 Manage the interfaces between involved parties. [ACHIEVEMENT h] The individuals and groups involved in the process performance are determined. Responsibilities of the involved parties are assigned. Interfaces between the involved parties are managed. Communication is assured between the involved parties. Communication between the involved parties is effective. | |
Generic resources | Human resources with identified objectives, responsibilities and authorities [ACHIEVEMENT e, f, h] Facilities and infrastructure resources [ACHIEVEMENT g, h] Project planning, management and control tools, including time and cost reporting [ACHIEVEMENT a, b, c, d] Workflow management system [ACHIEVEMENT d, f, g, h] |
Email and/or other communication mechanisms [ACHIEVEMENT b, c, d, f, g, h] Information and/or experience repository [ACHIEVEMENT b, d, e] Problem and issues management mechanisms [ACHIEVEMENT c] |
5.3.2. PA 2.2 Work product management process attribute
The work product management process attribute is a measure of the extent to which the work products produced by the process are appropriately managed. As a result of full achievement of this process attribute:
a) Requirements for the work products of the process are defined;
b) Requirements for documentation and control of the work products are defined;
c) Work products are appropriately identified, documented, and controlled;
d) Work products are reviewed in accordance with planned arrangements and adjusted as necessary to meet requirements.
NOTE 1: Requirements for documentation and control of work products may include requirements for the identification of changes and revision status, approval and re-approval of work products, distribution of work products, and for making relevant versions of applicable work products available at points of use.
NOTE 2: The work products referred to in this clause are those that result from the achievement of the process purpose through the process outcomes.
Generic practices | GP 2.2.1 Define the requirements for the work products. [ACHIEVEMENT a] The requirements for the work products to be produced are defined. Requirements may include defining contents and structure. Quality criteria of the work products are identified. Appropriate review and approval criteria for the work products are defined. GP 2.2.2 Define the requirements for documentation and control of the work products. [ACHIEVEMENT b] Requirements for the documentation and control of the work products are defined. Such requirements may include requirements for (1) distribution, (2) identification of work products and their components and (3) traceability. Dependencies between work products are identified and understood. Requirements for the approval of work products to be controlled are defined. GP 2.2.3 Identify, document and control the work products. [ACHIEVEMENT c] The work products to be controlled are identified. |
Change control is established for work products. The work products are documented and controlled in accordance with requirements. Versions of work products are assigned to product configurations as applicable. The work products are made available through appropriate access mechanisms. The revision status of the work products may readily be ascertained. GP 2.2.4 Review and adjust work products to meet the defined requirements. [ACHIEVEMENT d] Work products are reviewed against the defined requirements in accordance with planned arrangements. Issues arising from work product reviews are resolved. | |
Generic resources | Requirement management method/toolset [ACHIEVEMENT a, b, c] Configuration management system [ACHIEVEMENT b, c] Documentation elaboration and support tool [ACHIEVEMENT b, c] Document identification and control procedure [ACHIEVEMENT b, c] Work product review methods and experiences [ACHIEVEMENT d] Review management method/toolset [ACHIEVEMENT d] Intranets, extranets and/or other communication mechanisms [ACHIEVEMENT b, c] Problem and issue management mechanisms [ACHIEVEMENT d] |